Section 1
Welcome to Rapid SIO ('we,' 'our,' or 'us'). We are a London-based digital growth and technology company helping businesses across the UK and Europe transform, scale, and succeed through a full range of services — including Web Development, Mobile App Development, Digital Marketing, SEO, Business Consultancy, Content Writing, and AI & Machine Learning solutions.
This Privacy Policy explains how we collect, use, store, and protect your personal information when you visit www.rapidsio.com or engage with any of our services.
By using our website, you agree to the terms outlined in this policy. If you do not agree, please discontinue use of our website.
Section 2
We are committed to protecting your privacy in full compliance with the UK GDPR, the Data Protection Act 2018, and applicable EU GDPR regulations for our European clients.
Section 3
Section 4
We use your personal and business data for the following purposes:
We never sell your personal or business data to third parties.
Section 5
We process your data under the following lawful bases:
when you submit a form, book a consultation, or opt into communications
to deliver web development, app development, digital marketing, consultancy, content, or AI services you have engaged us for
to respond to business enquiries, improve our services, and grow our business responsibly
where required by UK or EU law
Section 7
We may share your data with trusted third-party service providers solely to operate our business and deliver services, including:
•Google Analytics & Google Ads — website tracking and paid advertising
•Meta Business Suite — social media advertising and performance tracking
•Cloud hosting & development platforms — for web and app development projects
•AI & ML tools and APIs — used within agreed project scopes only
•Email and CRM tools — for client communication and project management
•Payment processors — for invoicing and payment handling
All third parties are contractually required to handle your data securely and in compliance with UK and EU GDPR.
Section 8
When delivering services such as web development, app development, digital marketing, or AI solutions, we may handle data on behalf of our clients as a data processor. In such cases, the client remains the data controller and is responsible for ensuring lawful data collection from their end users. We process such data strictly in accordance with client instructions and applicable data protection law.
Section 9
As we serve clients across the UK and Europe, data may occasionally be processed in countries outside the UK or EU — for example, when using cloud infrastructure or AI development tools. Where this occurs, we ensure appropriate safeguards are in place, including Standard Contractual Clauses (SCCs), to protect your data in line with UK GDPR and EU GDPR requirements.
Section 10
We retain personal and business data only as long as necessary:
| Data Type | Retention Period |
|---|---|
| Enquiry & contact form data | Up to 24 months from last contact |
| Active client project data | Duration of contract plus 5 years |
| Financial & invoice records | 7 years (UK legal requirement) |
| Analytics data | As per Google Analytics settings (26 months) |
| AI & ML project data | As defined in individual project agreements |
After retention periods expire, data is securely deleted or anonymised.
Section 11
Under UK GDPR and EU GDPR, you have the following rights:
Right to Access
request a copy of your personal data we hold
Right to Rectification
correct inaccurate or incomplete data
Right to Erasure
request deletion of your data
Right to Restrict Processing
limit how we use your data
Right to Data Portability
receive your data in a portable, machine-readable format
Right to Object
object to processing based on legitimate interests
Right to Withdraw Consent
at any time, without affecting prior processing
To exercise any of these rights, contact us at contact@rapidsio.com. We will respond within 30 days as required by law.
Section 12
Where clients engage us for AI and Machine Learning services, any data used for model training, testing, or automation is handled under strict confidentiality and in full compliance with UK and EU data protection law. We do not use client business data to train general-purpose AI models or share it with any third-party AI providers without explicit written consent.
Section 13
We may send marketing emails or WhatsApp messages only with your explicit consent. Every communication includes an easy opt-out option. You can unsubscribe at any time by:
Section 14
Our website and services are intended for businesses and professionals aged 18 and above. We do not knowingly collect personal data from individuals under the age of 16. If you believe a minor has submitted data to us, please contact us immediately and we will delete it promptly.
Section 15
We take data security seriously across all our services and implement appropriate measures including:
However, no method of internet transmission is 100% secure. Please contact us immediately if you suspect any unauthorised use of your data.
Section 16
Our website may contain links to third-party tools, platforms, or partner websites. We are not responsible for their privacy practices. We recommend reviewing the privacy policy of any external site you visit.
Section 17
We may update this Privacy Policy periodically to reflect changes in law, technology, or our business services. The "Last Updated" date at the top will always reflect the most recent version. We encourage you to review this page periodically.
Section 18
contact@rapidsio.com
Phone
+44 1234 567890
Address
Rapid SIO, London, United Kingdom
Website
www.rapidsio.com
United Kingdom
If you are based in the UK and feel your data rights have been violated, you may lodge a complaint with the Information Commissioner's Office (ICO): www.ico.org.uk
European Union
If you are based in the EU, you may contact your local Data Protection Authority (DPA).
This Privacy Policy has been written specifically for Rapid SIO — a London-based digital growth and technology company serving businesses across the UK and Europe. It complies with UK GDPR, the Data Protection Act 2018, and EU GDPR regulations.