Terms of Service

a)Proposals & Quotes

All proposals and quotes are valid for 14 days from the date of issue unless otherwise stated in writing. After this period, pricing and scope are subject to change.

b)Project Kickoff

Work commences only upon receipt of a signed agreement or written confirmation and the agreed deposit or first payment instalment.

c)Payment Terms

• •Payment schedules will be clearly outlined in your individual service agreement or proposal
• •Invoices are due within 7 days of issue unless otherwise agreed in writing
• •Project milestone payments must be made on time to avoid work pausing or delays
• •Late payments may incur an additional charge of 2% per month on the outstanding balance
• •We accept payment via bank transfer, PayPal, Stripe, or other methods as mutually agreed

d)Refund Policy

Due to the time, resources, and expertise invested in all our services — including web development, app development, AI solutions, consultancy, and marketing campaigns — all payments are non-refundable once work has commenced. If you wish to raise a payment dispute, please contact us in writing within 7 days of the invoice date and we will review your concern fairly.

a)Our Content & Assets

All content on www.rapidsio.com — including text, graphics, logos, code, UI designs, and proprietary methodologies — is the intellectual property of Rapid SIO and is protected under UK and international copyright law. You may not reproduce, modify, or use our content without prior written consent.

b)Client-Provided Materials

Any content, data, branding, or materials you provide to us remain your intellectual property. By providing them, you grant Rapid SIO a non-exclusive, limited licence to use them solely for the purpose of delivering your agreed services.

c)Project Deliverables

Upon receipt of full and final payment, all agreed deliverables — including website code, app builds, content, designs, and campaign assets — transfer to the client as their intellectual property.

d)Pre-existing & Third-Party Components

Some deliverables may incorporate open-source libraries, third-party APIs, licensed stock assets, or pre-existing Rapid SIO frameworks. These components remain subject to their respective licences and are not transferred exclusively to the client.

e)AI-Generated Outputs

For AI and machine learning projects, ownership of trained models, outputs, and datasets will be clearly defined in the individual project agreement prior to commencement.

a)By the Client

You may terminate services by providing 30 days written notice via email to contact@rapidsio.com. All work completed and expenses incurred up to the termination date will be invoiced and remain payable.

b)By Rapid SIO

We reserve the right to terminate services with 14 days written notice if:

• •Payment obligations are not met after reasonable follow-up
• •The client engages in abusive, threatening, discriminatory, or unlawful behaviour toward our team
• •Continuing the engagement would require Rapid SIO to act unethically, illegally, or against our company values
• •The client materially breaches any term of the service agreement

Upon termination, all outstanding invoices become immediately due and payable. Rapid SIO will deliver all completed work to the client upon receipt of final payment.